Tools + Tips

Best Practices

We’ve compiled this information to assist you in getting started with our program.


We will ship your order directly from our own warehouses using refrigerated truck to a pre-arranged location, time and date.

Frequently Asked Questions

Check out our section of frequently asked questions to help answer any questions you may have.

  • Hold an information session with your team so that they are knowledgeable about the products they are selling.
  • Set your timelines for the selling period and when orders need to be in.
  • Set a goal for each participant in your group.
  • Arrange for a delivery location & time when supporters will be required to pickup their order.
  • Be clear on the name that is to appear on the cheques (NOT payable to JD Sweid Foods, but to your fundraising organization).
  • Ensure you have a few volunteers to assist with distribution.
  • Pickup window should be 30 minutes.
  • Delivery and pick option during pandemic
    • Offer curbside pick up with limited contact: separate into family orders and put into trunks at the time of pick up.
    • Pick a delivery spot outside like a park, parking lot, under a covered area using pop up gazebos.
    • Delivery can be scheduled into multiple days (if minimum of $2,300 net per order)  i.e. schools Gr K-5 pick up one day and Gr 6-8 pick up another day

We will ship your order directly from our own warehouse using a refrigerated truck to a pre-arranged location, time and date. It is crucial that your supporters pick up their orders within the pick up window (recommended 30 minutes) as our products are sold frozen. Please provide our driver with one (1) cheque payable to JD Sweid Foods covering the total as shown on the Master Order Form.

Delivery Info

No charge
Within 200 km radius of Waterloo &
Orders of greater than $2,300.00 Net
M-F: 8:00 am to 8:00 pm
Sat: 8:00 am to 5:00 pm
$1.50 / BoxWithin 200 km radius of Waterloo &
Orders less than $2,300.00 Net
M-F: 8:00 am to 8:00 pm
Sat: 8:00 am to 5:00 pm
Pick-Up only
Orders of less than 25 cases
Please call or email us
for pick up details


No, all we need is your “Master Order Form” faxed or emailed back to us 14 calendar days prior to your delivery date.

Yes, please use our sign up form and we will contact you for the number of forms needed. We can also send you the PDF files that can be posted and emailed out to the group and supporters increasing your fundraising potential.

We recommend you leave your sell time open for 2 weeks, then pick your delivery time and date for 14 calendar days after that.

A big part of coordinating your fundraiser is ‘When will we get our delivery?”. That is completely up to you and your group-you choose the date and time! We do not pre-book your delivery date until you place your order – however, we do ask for a minimum of a 14 calendar day lead time on all new orders being placed. This allows you to coordinate what works best for you and shift dates if needed.

You can submit your order online, scan and email it to us, drop it off to our office at 605 Kumpf Drive in Waterloo or fax it to 519-725-3307. If you wish to submit your Master Order Sheet online, please contact us for instructions.

We will confirm your order details within 1 business day upon receipt. If you have not received a confirmation, please call or email us to confirm your order at: 1-800-663-5694 ext. 235 or local at 519-725-4110 ext. 235 or email us at

On your master order form please deduct this from your net sales.

It is the total that is paid to JD SWEID FOODS on your “Master” order sheet.

One payment for the entire order is required from the group.

ETransfer payment is preferred; we also accept credit card payment (VISA and Mastercard – plesae note a 2% surchage applies). Full payment must be received 5 business days prior to the delivery.

The product will either need to be picked up or call us and we will let you know how much delivery will cost.

No, not at this time. The Fundraising Program is only available within the South Western Ontario region.